February 3, 2016 – Boston Stone Works, LLC of Quincy, Massachusetts has won “Best Of Customer Service” on Houzz®, the leading platform for home remodeling and design. The premier provider of custom stone countertops was chosen by the more than 35 million monthly unique users that comprise the Houzz community from among more than one million active home building, remodeling and design industry professionals.
The Best Of Houzz is awarded annually in three categories: Design, Customer Service and Photography. Design award winners’ work was the most popular among the more than 35 million monthly users on Houzz. Customer Service honors are based on several factors, including the number and quality of client reviews a professional received in 2015. Architecture and interior design photographers whose images were most popular are recognized with the Photography award. A “Best Of Houzz 2016” badge will appear on winners’ profiles, as a sign of their commitment to excellence. These badges help homeowners identify popular and top-rated home professionals in every metro area on Houzz.
"The Boston Stone Works team is thrilled to be the recipient of "Best Of Houzz 2016" award for Customer Service. Our goal is to exceed each client’s expectations in terms of design, fabrication and installation of their custom countertops, and communication throughout the process. Recognition by the Houzz community for our level of service is an honor and a testament to our level of commitment," said Boston Stone Works founder Mona Sharaf.
"Anyone building, remodeling or decorating looks to Houzz for the most talented and serviceoriented professionals" said Liza Hausman, vice president of Industry Marketing for Houzz. " We’re so pleased to recognize Boston Stone Works, voted one of our "Best Of Houzz" professionals by our enormous community of homeowners and design enthusiasts actively remodeling and decorating their homes."
Follow Boston Stone Works on Houzz.
Award reflects company's consistently high level of customer service
Boston Stone Works, LLC has earned the home service industry's coveted Angie's List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.
"Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers," said Angie's List Founder Angie Hicks. "Only a fraction of the Stone Countertop companies in Greater Boston area were able to do it."
Angie's List Super Service Award 2016 winners have met strict eligibility requirements, which include an "A" rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie's List, pass a background check and abide by Angie's List operational guidelines.
Service company ratings are updated daily on Angie's List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
For more than 21 years, Angie's List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.
"The biggest change at Angie's List is that we are connecting even more consumers to high quality service professionals," Hicks said. "And that's good for everyone."
Angie's List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie's List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.
Follow Boston Stone Works on Angie's List.